luck75 Privacy
Policy

luck75 ("we", "us", "our") operates the online gaming and sports betting platform accessible at luck75.net (the "Platform"). luck75 is the data controller responsible for the personal information collected through this Platform.

This Privacy Policy applies to all users of the luck75 Platform, including registered players, visitors who browse the site without registering, and any individual whose personal data luck75 processes in connection with its services. It covers our website, any mobile-optimised version of the site, and all associated digital services delivered under the luck75 brand.

luck75 is committed to handling all personal data in accordance with internationally recognised data protection principles, including purpose limitation, data minimisation, storage limitation, integrity, and confidentiality. Where the laws of a specific jurisdiction impose additional requirements, luck75 applies the stricter standard.

luck75 collects personal data from you in three ways: data you provide directly, data generated automatically by your use of the Platform, and data we receive from third parties such as payment processors and identity verification services.

Data you provide directly:

• Full legal name and date of birth (collected at registration for age and identity verification)
• Email address and mobile phone number
• Residential address, including city and postal code
• CNIC (Computerised National Identity Card) number or passport number (for KYC verification)
• Payment account details — such as your JazzCash or EasyPaisa mobile wallet number, bank account name, or USDT wallet address — used for deposits and withdrawals
• Profile preferences and account settings you configure
• Communications you send to our support team via live chat or email

Data generated automatically:

• IP address and approximate geolocation derived from it
• Device type, operating system, browser type and version
• Session duration, pages visited, features used, and in-platform navigation patterns
• Betting and gaming activity, including game history, bet amounts, and wagering patterns
• Login timestamps and access logs
• Cookie identifiers and tracking pixel data (see Section 5)

Data received from third parties:

• Identity verification results from KYC service providers
• Transaction confirmation data from payment processors including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and others
• Fraud screening flags from financial crime prevention services
• Responsible gaming cross-platform exclusion data from gaming self-exclusion registries

luck75 uses your personal data only for clearly defined, legitimate purposes. We do not use your data for purposes that are incompatible with those stated at the time of collection. The primary purposes for which luck75 processes your personal data are:

• Account creation and management: To register your account, verify your identity, maintain your player profile, and manage your account settings and preferences.
• Service delivery: To enable you to access and use all Platform features, including sports betting markets (PSL cricket, domestic and international cricket), live casino games, slots, and promotional offers.
• Payment processing: To process your deposits and withdrawals via JazzCash, EasyPaisa, bank transfers, Raast, SadaPay, USDT TRC20, and other supported methods, and to maintain accurate financial records.
• KYC and compliance: To fulfil our anti-money laundering (AML), know-your-customer (KYC), and counter-terrorist financing (CTF) obligations under applicable gaming and financial regulations.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, account takeovers, collusion, bonus abuse, and other prohibited conduct as described in our Terms & Conditions.
• Customer support: To respond to your queries, complaints, and support requests efficiently and accurately.
• Responsible gaming: To monitor gaming patterns for signs of problem gambling and to enforce self-exclusion and deposit limits requested by players.
• Marketing communications: To send you promotional offers, bonus notifications, and PSL season updates — but only where you have given your consent or where we have a legitimate interest to do so, and always with an easy opt-out mechanism.
• Platform improvement: To analyse usage data and player behaviour in aggregate to improve site performance, game selection, and user experience.
• Legal obligations: To comply with court orders, regulatory investigations, or other lawful requests for data from competent authorities.

Every data processing activity conducted by luck75 is grounded in at least one of the following recognised legal bases:

• Contractual necessity: Processing required to fulfil our contractual obligations to you as a registered player — including account management, bet settlement, and payment processing.
• Legal obligation: Processing required to comply with applicable laws and regulatory requirements, including AML/KYC obligations and responses to lawful authority requests.
• Legitimate interests: Processing carried out in the legitimate business interests of luck75 where those interests are not overridden by your rights — including fraud detection, security monitoring, Platform improvement, and direct marketing to existing players.
• Consent: Processing activities where we have sought and obtained your explicit, freely given consent — primarily for certain marketing communications and non-essential cookies. You may withdraw your consent at any time without affecting the lawfulness of prior processing.

Where luck75 relies on legitimate interests as a legal basis, we conduct a balancing assessment to confirm that our interests do not unduly override your fundamental rights and freedoms. The results of these assessments are available upon written request to our data team.

luck75 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, maintain your session security, and analyse how players interact with the site. The following categories of cookies are used:

• Strictly necessary cookies: These are essential for the Platform to function. They manage your login session, maintain security tokens, and remember your active game state. These cookies cannot be disabled without breaking core Platform functionality.
• Functional cookies: These remember your preferences — such as language settings, preferred payment method, and UI customisations — to provide a personalised experience on return visits.
• Analytics cookies: These collect anonymous, aggregated data about how players navigate the Platform, which pages are most visited, and where players encounter issues. This data helps luck75 improve the site. We use analytics tools that process data under data processing agreements that protect your privacy.
• Marketing cookies: Used only with your consent to track which promotional campaigns or referral sources led you to luck75, so we can measure the effectiveness of our marketing spend. No marketing data is shared with third-party advertising networks.

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and be alerted when new cookies are set. Note that disabling certain cookies may affect Platform functionality.

luck75 does not sell your personal data. We share your data only in the limited circumstances described below, and always subject to appropriate data protection safeguards:

• Payment processors: We share the minimum necessary financial and identity data with payment service providers — including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Allied Bank, Raast, 1LINK, SadaPay, and cryptocurrency OTC partners — solely to process your transactions.
• KYC and identity verification providers: We share identity documents and personal details with regulated third-party KYC service providers for the purpose of verifying your identity and age in compliance with our licensing obligations.
• Fraud and AML screening services: We share limited account and transaction data with fraud prevention and AML screening platforms to detect and prevent financial crime. These providers act as data processors under strict contractual obligations.
• Responsible gaming registries: Where required by our licensing conditions or at your request, we may share self-exclusion data with cross-platform responsible gaming exclusion registries to enforce your exclusion across multiple platforms.
• Legal authorities: We may disclose your data to law enforcement agencies, regulatory authorities, or courts where required by a valid legal order, court subpoena, or binding regulatory instruction. We will notify you of such disclosures where legally permitted to do so.
• Corporate transactions: In the event of a merger, acquisition, or sale of substantially all of luck75's assets, your personal data may be transferred to the successor entity. You will be notified of any such transfer and the applicable privacy terms.

All third parties with whom luck75 shares personal data are required to maintain appropriate technical and organisational security measures and are prohibited from using your data for any purpose beyond the specific service they provide to luck75.

luck75 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

When the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked to an identified individual. Anonymised and aggregated data may be retained indefinitely for statistical and research purposes.

luck75 takes the security of your personal data seriously and maintains a comprehensive set of technical and organisational measures designed to protect against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes:

• TLS 1.3 encryption for all data in transit between your browser or device and our servers;
• AES-256 encryption for sensitive data at rest, including payment details and KYC documents;
• Multi-factor authentication (MFA) options for player accounts to prevent unauthorised login;
• Regular penetration testing by independent cybersecurity firms to identify and remediate vulnerabilities;
• Role-based access controls ensuring that luck75 staff can only access player data on a strict need-to-know basis;
• 24/7 intrusion detection and monitoring of our infrastructure for anomalous activity;
• Secure data centres with physical access controls, fire suppression, and redundant power systems.

In the event of a personal data breach that poses a risk to player rights and freedoms, luck75 will notify affected players without undue delay and will report the breach to the relevant regulatory authority within the timeframe required by applicable law.

As a luck75 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request":

• Right of access: You may request a copy of all personal data luck75 holds about you. We will provide this within 30 days of a verified request, free of charge for the first request in any 12-month period.
• Right to rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected. You can update most contact details directly from your account settings.
• Right to erasure ("right to be forgotten"): You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been unlawfully processed. Note that data subject to regulatory retention obligations cannot be deleted until those periods expire.
• Right to restrict processing: You may request that luck75 restricts processing of your data in certain circumstances — for example, while you contest its accuracy or while an objection is being assessed.
• Right to data portability: You may request that luck75 provides your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
• Right to object: You may object to processing based on legitimate interests or for direct marketing purposes. Marketing objections are actioned immediately; other objections are assessed on a case-by-case basis.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of prior processing.

luck75 will respond to all verified data rights requests within 30 days. In complex or high-volume cases, we may extend this period by a further 60 days, in which case we will notify you of the extension and reason within the initial 30-day window.

luck75 operates a strict 21+ age policy across all markets. The Platform is not directed at, and must not be used by, any person under the age of 21. luck75 does not knowingly collect personal data from anyone under the age of 21.

If luck75 discovers or is informed that a registered account belongs to a person under 21, we will immediately suspend that account, investigate the matter, and delete the associated personal data except where retention is required for regulatory compliance or fraud investigation purposes.

Parents and guardians are encouraged to use parental control software to prevent underage individuals from accessing online gaming platforms. If you believe a minor has created a luck75 account using your payment details or personal information, please contact us immediately at [email protected].

The luck75 Platform may occasionally reference third-party services — such as payment provider portals or responsible gaming resources. Where links to third-party websites or services appear, please be aware that luck75 is not responsible for the privacy practices or content of those external sites.

Each third-party site operates under its own privacy policy. We encourage you to review the privacy policy of any external site you visit. luck75's Privacy Policy applies exclusively to data processed through the luck75 Platform and our associated services.

luck75 may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or Platform functionality. When we make material changes to this policy, we will notify registered players via email and display a prominent notice on the Platform for a minimum of 14 days following the update.

The "Last updated" date at the top of this page indicates when the most recent revision was made. We encourage you to review this policy periodically. Your continued use of the luck75 Platform following notification of a policy update constitutes your acknowledgement of the revised terms.

If you object to any change to this Privacy Policy, you may close your account and request erasure of your data as described in Section 9. Account closure requests can be submitted to [email protected].

If you have any questions, concerns, or complaints about this Privacy Policy or about the way luck75 processes your personal data, please contact us using the details below:

• Email: [email protected] — please use the subject line "Privacy Query" or "Data Rights Request" as appropriate
• Live Chat: Available 24/7 directly on the luck75 Platform — average response time 3–5 minutes

luck75 aims to resolve all privacy-related queries and complaints within 10 business days of receipt. For formal complaints, we will acknowledge receipt within 3 business days and provide a substantive response within 30 days.

If you are not satisfied with luck75's response to your complaint, you have the right to escalate the matter to the relevant data protection supervisory authority or independent dispute resolution body applicable under luck75's operating licence.

This Privacy Policy was last reviewed and updated in January 2026. The most current version is always available at luck75.net/privacy-policy.